Interlibrary Lending Polices  & Contact Information

General:

• Office Hours  -  Monday through Friday, 8:00am - 4:30pm Pacific Time.

• ILL Staff  -  Frank Haulgren, ILL & Collection Services Manager;  
  Crystal Pankowski, Library and Archives Paraprofessional II;   Eric Stenhoff, Library and Archives Paraprofessional I.

• Contact Us  -  Phone: 360-650-3076    Email:  ILLiad@cc.wwu.edu    Ariel Address:  140.160.178.79    FAX:  360-650-7397

• System Symbols  -  OCLC:  XFF    NUC: WaBeW

• Group Affiliations & Reciprocals  -  LVIS (Libraries Very Interested in Sharing).   NW Group Access.   Washington State Cooperative Library Project (CLP).   Reciprocal agreements selectively entered into.  Contact Frank Haulgren, ILL Manager, 360-650-7641.

Submitting Requests to Borrow Materials:

• OCLC Libraries  -  Online ILL subsystem preferred.

• Non OCLC Libraries  -  Requests are accepted from libraries who do not use the OCLC online ILL system only when placed using our ILLIad Borrowing Library  Request Forms.  Each library must contact our office and request a ILLiad Borrowing Library account.  This can often be done over the phone.  After this has been done each library manages its own ILLiad account and places all requests using the templates provided. If your library does not have world wide web access please call our office.

Fees & Payment:  U.S. Dollars

Payment:

Preferred method: OCLC IFM payment system. 

Payment when invoice is included with shipment is net 30 days.  Check, Visa and Master Card accepted.

Lost Materials - A standard lost materials fee of $90.00 is assessed for any item lost or damaged beyond repair by the borrowing institution's patron or while in transit..

Other:

• Loan Period  -  "Three Weeks Use".
• Renewals - Most loaned materials can be renewed for on additional 21 day period.  Request renewals via OCLC.  If your library does not use the OCLC ILL subsystem contact our office by phone or email to request a renewal.  See contact information above.
• Shipping  -  We typically ship via First Class U.S. Mail and UPS.  FedEx or other express courier services are available when the Borrowing Library bills to their own account.  The Western Libraries is also a participant in the Orbis Library Courier Program.
• Rush  -  We Do Not Provide Rush Service.  All requests are handled as received. Most requests are processed and shipped in one working day. 
• Turnaround Time  -  Requests that we are able to fill are typically shipped within 2 working days.
• Non-circulating collections and materials  -  Videos (VHS & DVD), music recordings, archival / special collection, reference, bound and single issue periodicals,  most newspapers on microfilm and microfiche (will make fiche-fiche copies see pricing above).
• WWU Thesis  -  Will loan when circulating copy is available.  Photocopying by user is allowed unless otherwise noted.
• Closures  -  Lending activity is typically suspended between the Christmas and New Years holidays.