LibQUAL+ 2006
Survey Results

Rick Osen

Assistant to the University Librarian

(Click on the page or use your arrow keys to navigate the slides)

What is LibQUAL+?

LibQUAL+'s centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library.

Foster a culture of excellence in providing library service
Help libraries better understand user perceptions of library service quality
Provide libraries with comparable assessment information from peer institutions

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Dimensions of LibQUAL+

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Population and Respondents by Discipline

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Service Gaps

Service Adequacy Gap

The difference between the
perceived and minimum scores; an indicator of the extent to which the minimum expectations of the users are being met.

Service Superiority Gap

The difference between the desired and perceived scores; an indicator of the extent to which the desired expectations of the users are being exceeded.

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Mean Scores by Dimension & Group

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Core Questions Summary for Undergraduate

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Core Questions Summary for Undergraduate

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Core Questions Summary for Graduate

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Core Questions Summary for Graduate

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Core Questions Summary for Faculty

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Core Questions Summary for Faculty

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Core Questions Summary for Library Staff

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Core Questions Summary for Library Staff

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Comparison with Peer Institutions - Undergrad

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Comparison with Peer Institutions - Grad

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Comparison with Peer Institutions - Faculty

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WWU Local Questions

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WWU Local Questions - cont.

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LibQUAL+ Analysis & Comments

Further analysis of LibQUAL+ results will be ongoing.

Comments will be organized and made available at a later date. In general:

Many comments stressed the need for more journals, especially electronically
Many kudos were given for our interlibrary loan and Summit services
Several suggestions were received for an increase in library hours

In a question about library use, à la recent studies by OCLC:

71% of undergraduate respondents use Yahoo, Google, or non-library gateways for information on a daily basis
10% of undergraduate respondents access library resources through a library Web page on a daily basis

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Future Applications of LibQUAL+ Results

Accreditation self-study for Standard 5
Information for various groups/committees which deal with library services, resources, collections, etc.
Formation of focus groups around certain issues
Ideas for other library assessment projects

For the truly data hungry out there, check out the LibQUAL+ 2006 Survey Notebook PDF.

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October 24, 2006 - Presentation to the Senate Library Committee

LibQUAL+ 2006
Survey Results

Rick Osen

Assistant to the University Librarian

(Click on the page or use your arrow keys to navigate the slides)

What is LibQUAL+?

Dimensions of LibQUAL+

Population and Respondents by Discipline

Service Gaps

Mean Scores by Dimension & Group

Core Questions Summary for Undergraduate

Core Questions Summary for Undergraduate

Core Questions Summary for Graduate

Core Questions Summary for Graduate

Core Questions Summary for Faculty

Core Questions Summary for Faculty

Core Questions Summary for Library Staff

Core Questions Summary for Library Staff

Comparison with Peer Institutions - Undergrad

Comparison with Peer Institutions - Grad

Comparison with Peer Institutions - Faculty

WWU Local Questions

WWU Local Questions - cont.

LibQUAL+ Analysis & Comments

Future Applications of LibQUAL+ Results

Thank You!

October 24, 2006 - Presentation to the Senate Library Committee

LibQUAL+ 2006Survey Results

Rick Osen

Assistant to the University Librarian

(Click on the page or use your arrow keys to navigate the slides)

What is LibQUAL+?

Dimensions of LibQUAL+

Population and Respondents by Discipline

Service Gaps

Mean Scores by Dimension & Group

Core Questions Summary for Undergraduate

Core Questions Summary for Undergraduate

Core Questions Summary for Graduate

Core Questions Summary for Graduate

Core Questions Summary for Faculty

Core Questions Summary for Faculty

Core Questions Summary for Library Staff

Core Questions Summary for Library Staff

Comparison with Peer Institutions - Undergrad

Comparison with Peer Institutions - Grad

Comparison with Peer Institutions - Faculty

WWU Local Questions

WWU Local Questions - cont.

LibQUAL+ Analysis & Comments

Future Applications of LibQUAL+ Results

Thank You!

LibQUAL+ 2006
Survey Results